Please also see our COVID-19 policy here.
Cancellation Policy
If you need to cancel a workshop booking for whatever reason and inform MAKE! The Lakes by email more than 14 days in advance of the workshop date, you will be able to either move to another scheduled workshop or receive a refund minus 50% of your course fee for administration. If you choose to move to another scheduled workshop with a higher fee, then the difference will need to be paid for prior to the workshop date. If you move to another scheduled workshop with a lower fee, the difference will be forfeited.
If you need to cancel a workshop booking for whatever reason and inform MAKE! The Lakes in writing less than 14 days before the workshop date, you will not be able to move to another date or receive a refund on the workshop fee. However, you could always gift the place to a friend. If you do this please let us know the change of name and their email address so we can contact them with the workshop details.
MAKE! The Lakes keeps workshop sizes small to give as much personal attention to each attendee as possible. To ensure fairness to all customers MAKE! The Lakes is unable to make any exceptions to this policy, including for reasons of illness*, travel or family emergency.
*please see COVID policy for exceptions to this.
In the unlikely event that MAKE! The Lakes needs to cancel a workshop, due to illness or unforeseen circumstances, we will give you as much notice as possible and offer you a place on a future workshop or a full refund. MAKE! The Lakes does not accept liability for travel of other costs.
In the event of teacher or special guest illness, they will be replaced by an equally qualified teacher. No reimbursement will be made in this event.
For most workshops, a minimum number of students is required for the workshop to go ahead. MAKE! The Lakes reserves the right to cancel or reschedule a workshop that has not met this minimum number of students. If this happens, we will try to work with you to choose new dates that work for you or offer a full refund.
Terms
Full payment is required at the time of booking a workshop to secure your place. Bookings should be made through the website http://www.makethelakes.co.uk and payments are either by Paypal or Stripe.
A set amount of time is allocated for each workshop and therefore they will start at the time advertised. If you arrive more than 15 minutes late to a workshop, you will only be admitted at the discretion of the teacher as they may have to go over the same material again which is unfair to others attending the workshop.
Included materials differ between workshops, and you may be required to bring along some items for some workshops. All of this information is stated on each individual workshop website page, and you will receive more information when you book.
MAKE! The Lakes is not liable for any accidents or injuries, to yourselves or personal possessions, that may occur whilst you are in a workshop.
MAKE! The Lakes requires students to conduct themselves in a reasonable and proper manner at all times during workshops. Any violent, indecent, disorderly, threatening, offensive or disruptive behaviour towards the teacher or other students will not be tolerated and will result in the offending student being asked to leave the workshop without re-imbursement. MAKE! The Lakes also reserves the right to refuse their attendance to future workshops in extreme cases.
MAKE! The Lakes reserves the right to alter pricing at any time and are under no obligation to issue a refund or voucher for any workshop booked outside of any offer or sale.
The use of any handouts, designs, photography or materials from MAKE! The Lakes workshops are strictly prohibited for use in your own workshops, classes or business.
Children under 18 must be accompanied by an Adult who is present for the full duration of the workshop. If the adult wishes to take part in the activities they must purchase their own ticket. They are more than welcome to just watch or assist the child with their project for free.
MAKE! The Lakes may update this policy from time to time in order to reflect, for example, changes to practices or for other operational, legal or regulatory reasons.
For our Privacy Policy please click here.
If you have any questions about these terms, please feel free to contact MAKE! The Lakes here
Please note: These terms are for MAKE! The Lakes Workshops only. The MAKE! The Lakes Retreat terms are different and can be found here.
